Terms of service

Last updated: October 20, 2026

These Terms of Service apply to your use of genies3d.com and to every purchase made in our store. Genies 3D ("we", "us", "our") operates this store on the Shopify platform. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

1. Products

Our products are 3D printed. Small layer lines, slight color differences from what you see on your screen, and minor variations between pieces are a normal part of the process and are not defects. Product photos show examples of each design.

2. Use and care

Our products are decorative. They are not toys and are not intended for young children, because some pieces have small parts. Keep them away from high heat, direct sun for long periods and hot cars, because heat can bend 3D printed plastic. Tea light holders and lanterns must be used only with battery-operated LED tea lights; never use real candles or open flames. Bowls, jars and planters are not food-safe for unwrapped food and are not watertight; use wrapped candy, dry items or faux plants. Clean with a dry or slightly damp cloth.

3. Personalization and custom orders

You are responsible for checking the spelling, names, text and colors you enter before you pay. We print exactly what is written in your order. When you send us a logo, image or design, you confirm that you own it or have permission to use it, and you agree that Genies 3D is not responsible for any claim related to that content. We may refuse orders with content that is offensive, illegal, or that uses third-party trademarks or characters without permission.

4. Prices and payment

Prices are in US dollars. Sales tax is calculated at checkout where required. We may change prices at any time, but the price you pay is the one shown at checkout. Payments are processed securely by Shopify and its payment partners; we never see or store your full card details. We may cancel and refund an order if a price or product was listed by mistake, if an item is unavailable, or if we suspect fraud.

5. Shipping, returns and refunds

Shipping times and rates are described in our Shipping Policy. Returns and refunds follow our Refund Policy.

6. Reviews and content you send

If you post a review or send us photos, you allow Genies 3D to show that content on our site and social media. We may remove reviews that are offensive, off-topic or not related to a real purchase.

7. Use of the site

You agree not to use the site for any illegal purpose, to interfere with its security, or to copy its content for commercial use. All text, photos, designs and the Genies 3D name and logo belong to Genies 3D and may not be used without written permission.

8. Accounts and privacy

If you create an account, you are responsible for keeping your login secure. How we collect and use your information is described in our Privacy Policy.

9. Limitation of liability

To the extent allowed by law, Genies 3D is not liable for indirect, incidental or consequential damages, or for damage caused by using a product in a way that goes against the use and care rules above. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

10. Governing law

These terms are governed by the laws of the United States and of the state where Genies 3D is based, without regard to conflict of law rules.

11. Changes

We may update these terms from time to time. The version published on this page applies to orders placed after the update date.

12. Contact

Questions about these terms: contact@genies3d.com