Privacy policy
Last updated: October 20, 2026
This Privacy Policy explains how Genies 3D ("we", "us", "our") collects, uses and shares your personal information when you visit genies3d.com, contact us, or buy from our store. Our store runs on Shopify, which hosts the site and processes orders on our behalf.
1. Information we collect
Information you give us. When you place an order, create an account, sign up for emails or contact us, we collect your name, email address, shipping and billing address, phone number (if provided), order details, personalization text (such as names on a sign), and any files or messages you send us.
Payment information. Payments are processed by Shopify Payments, PayPal, Apple Pay, Google Pay and other payment partners shown at checkout. We do not see or store your full card number.
Information collected automatically. When you use the site, we and our service providers collect device and usage data, such as IP address, browser type, pages viewed, products added to cart, and how you arrived at the site. This is collected with cookies and similar technologies.
2. How we use your information
- To process, print, ship and track your orders, including personalized items
- To send order confirmations, shipping updates and customer service replies
- To send marketing emails if you subscribed (you can unsubscribe at any time with the link in every email)
- To improve the site, our products and your shopping experience
- To prevent fraud and keep the site secure
- To comply with legal obligations, such as tax and accounting rules
3. How we share your information
We do not sell your personal information for money. We share it only with service providers that help us run the store, such as Shopify (hosting and checkout), payment processors, shipping carriers and tracking services, email and customer service tools, and analytics and advertising partners. We may also share information when required by law or to protect our rights.
Some of our advertising and analytics partners (for example, Google and Meta) may use cookies to show you ads on other sites. Under some US state laws, this may be considered "selling" or "sharing" personal information. You can opt out at any time on our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal from your browser.
4. Cookies
We use cookies to keep your cart, remember your preferences, measure site traffic and support our marketing. You can control cookies in your browser settings. Blocking some cookies may affect how the site works, including the cart and checkout.
5. How long we keep your information
We keep order information for as long as needed to fulfill your order and to meet legal, tax and accounting requirements. Marketing information is kept until you unsubscribe or ask us to delete it.
6. Your rights
Depending on the state where you live, you may have the right to know what personal information we hold about you, to get a copy of it, to correct it, to delete it, and to opt out of targeted advertising and the sale or sharing of your information. To make a request, email contact@genies3d.com. We will verify your request and reply within the time required by law. You will not be treated differently for using these rights. You may use an authorized agent to make a request on your behalf.
7. Children
Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Security
We use the security features provided by Shopify, including encrypted checkout. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Third-party links
Our site may link to other websites, such as social media pages. Their privacy practices are their own, and we encourage you to read their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.
11. Contact
Questions about this policy or your information: contact@genies3d.com