Help center
Frequently asked questions
Answers about orders, shipping, personalization and custom pieces.
FAQ
Questions before you wish
How long does shipping take?
We make and handle each order in 3 business days. After it ships, delivery takes 3 to 5 business days.
Do you ship outside the United States?
Not at the moment. We ship to addresses in the United States only.
How do I track my order?
You get a tracking number by email when your order ships. You can also use the Track your order page.
When should I order for Christmas?
Order by Tuesday, December 15 to receive your order before Christmas. For orders placed December 12 to 15, choose USPS Priority Mail at checkout. For Thanksgiving, order by Thursday, November 12.
How do I add a name?
On personalized products, type the name in the field before adding to cart. The preview shows how it will look.
What if I typed the name wrong?
Contact us as soon as possible. If your order has not started printing yet, we can fix it.
Can you print my business logo?
Yes. Send your logo and idea on the Custom Orders page. We reply with a preview and a quote.
How much does it cost to get something 3D printed?
It depends on size, detail and quantity. We send an exact quote before anything is printed.
My item arrived damaged. What do I do?
Send us a photo and your order number through the Contact page and we will make it right.
Is my payment secure?
Yes. Checkout runs on Shopify, and we never see or store your full card details.