Shipping policy
Last updated: November 3, 2026
Where we ship
Genies 3D ships to addresses in the United States only, with USPS. We do not ship internationally at this time.
Processing time
Orders leave our workshop within 3 business days (Monday to Friday, excluding US holidays). Personalized pieces are printed for you after you order and are included in this same time frame.
Shipping options and rates
| Option | Delivery after shipping | Price |
|---|---|---|
| USPS Ground Advantage | 3 to 5 business days | $8.00, free on orders of $70 or more |
| USPS Priority Mail | 2 to 3 business days | $15.00 |
The final rate and the estimated delivery date are always shown at checkout before you pay. Delivery times are estimates from USPS and are not guaranteed.
Tracking
As soon as your order ships, you receive an email with the USPS tracking number. You can also follow it on our Track your order page.
Holiday orders
Order by Tuesday, December 15, 2026 for delivery before Christmas. Orders placed by Friday, December 11 can use USPS Ground Advantage, including free shipping. For orders placed December 12 to 15, choose USPS Priority Mail at checkout so your order arrives before December 25. Orders placed after December 15 may arrive after Christmas.
Address problems
Please check your shipping address before you pay. If you notice a mistake, email us right away and we will try to fix it before the order ships. We are not responsible for packages sent to an incorrect address entered at checkout.
Lost, late or damaged packages
If tracking stops moving for more than 7 days, or a package is marked as delivered but you cannot find it, email contact@genies3d.com with your order number. We will open a claim with USPS and help you. If your package arrives damaged, see our Refund Policy.